1) What are the delivery charges?
Delivery charge varies for various products.
2) We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps offset logistics costs. The delivery charge may be waived off for some products if you shop with them for a minimum predefined value.
For example, If there are charges of Rs 60 for delivery for an item if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free. Please check the cart details to understand their delivery charges.
3) Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
4) What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
The OEM/ Distributor offering the product
Product's availability with Northy's
The destination to which you want the order shipped to .
5) Are there any hidden costs (sales tax, octroi etc) on items sold on Northy's ?
There are NO hidden charges when you make a purchase on Northy's. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the product shipping policy.
6) Why does the estimated delivery time vary for different products ?
You have probably noticed varying estimated delivery times for various product you are interested in. Delivery times are influenced by product availability, geographic location of the OEM/Distributor, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
7) Seller does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
Whether we ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location
At times we prefer not to ship to certain locations. This is entirely at Northy's discretion.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
8) I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Northy's support team will facilitate the pick-up of the item. In case, the pick-up cannot be arranged, you can return the item through a third-party courier service. Return fees are borne by the buyer.
9) What do the different tags like "In Stock", "Available" mean?
Items listed as "In Stock", we will mention the delivery time based on your location pincode (usually 7-8 business days, 8-10 business days or 12-14 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 2-3 weeks depending on the location.
Northy's might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 7-8 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 14 days or more to be delivered to you.
'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by Northy's.
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
This product is no longer available because it is obsolete and/or its production has been discontinued.
'Out of Print'
This product is not available because it is no longer being published and has been permanently discontinued.
Does Northy's deliver internationally?
As of now, Northy's doesn't deliver items internationally.
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