FAQ's 


HOW DO I CONTACT CUSTOMER SUPPORT ?
You can email customer support - cs@northys.com, or give us a call at +91 989 110 5161
Our Customer Service hours are Monday through Friday 10AM to 6PM. You can also get in touch with us on Facebook, Twitter or Instagram!
Customer Support: cs@northys.com or +91 989 110 5161
Facebook: www.facebook.com/northys.urbanhydro
Twitter: @Northys
Instagram: northys


HOW DO I PLACE AN ORDER ONLINE?
You can place an online order by visiting the northys.com webstore. If you are having difficulty placing an order online or you have any questions regarding the ordering process please contact Customer Support (cs@northys.com)
Northys Urban Hydro is based in New Delhi, India.  All orders are processed in INR.


WHAT PAYMENT METHODS DO YOU ACCEPT?
northys.com accepts all major credit, debit cards & netbanking.


HOW DO I FIND OUT THE STATUS OR MAKE A CHANGE TO AN EXISTING ORDER?
To view the status of an existing domestic order please go to BlueDart.com and input your tracking number.
If you are tracking an international package, or if you chose a different shipper as your shipping option, please visit their website and input your tracking number.
If your order has not yet been shipped and you would like to make a change or cancel your order please contact customer support (cs@northys.com or 099 11 48 48 18)


WHY WAS MY ORDER DECLINED?
If your order was declined, it may be due to the billing address. If the billing information you entered does not match up exactly with the address on file with your card issuing bank, the transaction may be declined. Please double check the address on file with your card issuer along with the card number, expiration and security code and attempt to re-order online.
If you continue to experience problems placing an online order, please contact Customer Support (cs@northys.com or +91 989 110 5161)


FREE SHIPPING:
Unlike many others that have special rules and lots of fine print, Northys.com offers free shipping on most of the domestic orders placed on our website, with no minimum order value or exceptions. Just because shipping is free doesn't mean it should take a long time. Norths.com  understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 7-10 business days, and its only because all orders are thoroughly checked and packed individually by team Northys .

7-DAY RETURNS:
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund.
Products must be in the condition you received them and in the original box and/or packaging.
Once your return is received and inspected by the our team (usually within 1 week of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 14 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 7-day return policy, all returns will need to be received and processed by our warehouse within 7days of purchase.


Thank you for shopping at NORTHYS.